Orient Express Bank launches its own bot in messengers
Orient Express Bank OJSC regional bank has developed a chatbot for customer support. It is available in all popular messengers.
The virtual assistant is called Vostochny Bank (Orient Bank). To talk to it, one should enter the messenger, find the bot, and ask a question. This option is available even for individuals who are not bank customers.
- writes the address of the nearest ATM or bank office;
- prepares and submits a loan application;
- informs of currency exchange rates.
It is not the first bank implementing a chatbot for communications with customers.
VTB has launches the digital assistant for the recalculation of loan refinancing conditions that users get in the other bank or while preparing a new loan. The chatbot allows to find out the address of the nearest bank outlet and order the online call.
Sberbank has developed the chatbot for corporate customers. It looks for the nearest ATMs following a request, check companies based on registration data and execute acquiring applications.
According to R-Style Softlab researchers, 18% of Russian banks apply chatbots. Financial institutions implement bots to inform customers of products, accomplish online services, and confirm transactions.