Telegram now offers an official chatbot of Sheremetyevo Airport

29 May 2017
Telegram now offers an official chatbot of Sheremetyevo Airport

Sheremetyevo Airport has developed a chatbot for customer support. One can talk to the virtual assistant in Telegram.

@Sheremetyevo_bot is the first Russian official chatbot for airport customers. It is available 24/7, excellently understands Russian and English, can provide all necessary information about the flight.

Chatbot’s capabilities:

  • instantly provides the full list of flights according to specified parameters;
  • provides all relevant data on each flight: airline company, departure and arrival time, terminal;
  • if you are subscribed, sends notifications about the start of registration, delay, cancellation of flight, etc.
  • allows following a direct link to the airport’s application or website.

Chatbot has expanded the system of customer support services of the airport, which also includes a mobile application for Android and iOS gadgets. Using the application, passengers can map a route to the nearest terminal, pay for the parking place via a banking card, receive alerts and many other things.

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