Facebook Messenger’s smart chatbot offers users its help
Now Facebook Messenger has a smart virtual assistant called M. It analyzes a chat and seeing specific keywords offers a user to take advantage of additional capabilities.
On behalf of a user, chatbot can send stickers, order a taxi, share location, enquire for bank statements, create a group chat and initiate a poll there. M logotype with a corresponding offer pops up every time a user types a specific keyword.
Currently, only the US users can use the service to the full. In other countries, chatbot’s functional capabilities are significantly restricted. For example, only one function is available in Russia – creation of reminders. But the Messenger not always recognizes when it should offer this option.
Developers promise to eliminate bags and open up the whole range of bot’s functions in other countries of the world soon.
We would like to remind that users heard about M chatbot two years ago for the first time. But it was used in the restricted beta testing mode. One could communicate with it solely in a separate chat, and in case the bot could not fulfill its function, it was quickly replaced by an ordinary operator. Thanks to the integration of machine learning technologies, the bot got smarter and now can offer a number of functions to automate various actions in the Messenger.