As soon as hype around bots is gone, they will start solving real business problems
A co-founder of the venture fund Bradford Cross believes that the industry of chatbots reminds a soap bubble: it is oversupplied with low-quality products and people have too high expectations about them. In reality, things look different.
The industry is very immature and when the botmania is gone, really useful solutions for business will appear.
Modern users are tired of millions of apps and intrusive advertising in social networks and turn to messengers. That’s why lots of companies decided to relocate their services to these platforms. Unfortunately, chatbots remind poorly qualified specialists. They don’t understand human speech quite often, ask again and sometimes irritate users. Nevertheless, attempts to develop universal virtual assistants continue.
The expert thinks that fuss around bots will soon reach its top and a phase of disappointment, which happens with all technological trends, will come instead. And that’s the moment when really practical solutions will occur. They will be used for automating particular routine tasks. In other words, bots won’t replace people but will help them to work more effectively taking some responsibilities.
Strictly defined functional opportunities of bots will allow them to perform their work quickly and with high quality. Companies with such virtual assistants will be able to cut expenses, increase profit and users’ loyalty.
This pattern is already used by chatbots working in Innopolis and other large companies. They don’t replace people but process popular requests connecting a client to an operator in case of a more difficult task.